Our approach to support is personal.
We want to make every customer feel listened to and it’s important to us that we get you back up and running as soon as possible.
We are fortunate to have Steven Hayes heading up our support desk who, along with an expert team, ensures it runs smoothly. Steven is an experienced support manager with an in-depth technical knowledge of our range of products. Highly regarded by our customers, Steven and his team ensure that all support tickets are dealt with in a timely and friendly manner.
Managed Services
As part of our support offering, onemedia also provides managed services to customers that require a trusted external resource to content manage their signage networks. With a number of high-profile customers in sectors that range from corporate to retail, onemedia ensure peace of mind that the right content is displayed in the right location at the right time.
Monitoring
When running large signage networks monitoring services help to identify issues before they become a problem. Our support desk will be notified of any alarms on your system and proactively work to rectify them to reduce downtime.
Support Contracts
onemedia support contracts are unique, not only do they provide enhanced SLAs for technical support queries, they also include support for creative and training requirements. Have your brand guidelines recently changed meaning your digital signage layouts need a tweak? Is there a new starter on the comms team that needs to be brought up to speed on your CMS? onemedia support contracts can help you to manage these common demands with minimal fuss and offer different levels of support bespoke to your needs.
Advanced Swap Out Warranties
Our warranties ensure peace of mind in the event of technical failure. We provide replacement products that are dispatched on the next working day with dedicated technical support to get you back up and running.
For more information on all of our services including consultancy, commissioning and training please contact us here.
"Steve is an absolute joy to work with and my forever go-to when we have issues that can’t be easily resolved. It goes without saying that he’s an excellent troubleshooter, but he’s also extremely talented at translating technical language into layman’s terms and never fails to have a patient and friendly disposition!"
Lizzie Summerskill, Marketing Manager, JAGS Sports Club