onemedia is a specialist distributor and full-service provider of AV solutions. Located in new offices in Bracknell, we are looking for an experienced internal sales account manager to join our team.
Summary
Focusing on building and maintaining relationships with existing customers, identifying new opportunities within those accounts, and driving revenue growth. Primarily office-based (hybrid working), utilising phone, email, and online tools to interact with clients.
Department: Sales
Location: Hybrid Role – dependent on experience
Reporting Structure
Reports To: Commercial Director
Key Responsibilities
Account Management:
- Manage a portfolio of existing accounts.
- Build strong relationships with key decision-makers within accounts.
- Proactively identify and address customer needs and challenges.
- Conduct regular account reviews to assess performance and identify opportunities for growth and development.
Sales & Revenue Generation:
- Achieve or exceed assigned sales targets.
- Identify and qualify new sales opportunities within existing accounts.
- Upsell and cross-sell products and services.
- Prepare and present quotations & follow up effectively.
- Negotiate pricing and contracts.
Customer Service:
- Provide excellent customer service and support.
- Respond to customer inquiries and resolve issues promptly.
- Maintain accurate customer records.
- Build customer loyalty and advocacy.
Collaboration:
- Collaborate with internal teams (e.g. external sales, marketing, product management, services) to ensure customer satisfaction.
- Provide feedback to internal teams on customer needs and market trends.
Skills & Qualifications
Essential:
- Proven experience in inside sales or account management roles.
- Strong communication, interpersonal, and presentation skills.
- Excellent negotiation and closing skills.
- Proficient in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Results-oriented and driven to achieve targets.
Desirable:
- Previous knowledge of audio-visual products or solutions.
Performance Metrics
- Revenue generation
- Sales growth within existing accounts
- Number of upsell/cross-sell opportunities closed
- Product and Solutions Selling
Career Development
- Potential to move into field sales, sales management, or other roles within the company with demonstrated performance and skill development.
Compensation & Benefits
- Salary dependent on experience from 28K – 34K
- Commission – OTE 5K
- Pension
- 23 days plus Birthday and bank holidays
- Life Insurance
If you are interested in this role please send your CV and covering email to babar.syed@onemedia.co.uk