Privacy statement

We are committed to protecting your privacy. Authorised employees within the company, on a need to know basis, only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.


Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request and the admin charge is covered. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer: Exclusions and limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


BACS Transfer are our preferred method of payment.

Existing customers – Our Account terms are payment in full within thirty days.

New customers – Upon Credit checks, typically pro-forma invoice for the first three orders.

Title in the goods shall not pass to the customer until they have been paid for in full.

Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full.

  • Professional services are sold on a pre pay basis and will be invoiced on receipt of order
  • Professional services are subject to sight of full technical and creative briefs, until which time they remain estimates
  • Professional services expire 12 months from the date of the order
  • Professional service budget can be converted from their original intended use and used on other onemedia services
  • Professional services will not be refunded, but will remain available for the clients use ahead of the expiry date
  • Resellers can request unused professional service budget be converted to another client project – this will be reviewed on a case by case basis
  • onemedia make reasonable efforts to obtain the information from the client to move projects forward, if the client is non responsive, it is the resellers responsibility to obtain client response ahead of the hours expiring

We  reserve the right to pass any invoices not settled within terms to a debt collection agency and/or through the Small Claims Court, you shall be liable for any and all additional administrative and/or court costs.

Returned/Bounced cheques will incur a £35 charge to cover banking fees and administrative costs. In an instance of a second Returned/Bounced cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future pro forma transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

Cancellation policy

Training – Minimum 72 hours notice of cancellation required. Notification for instance, in writing, via email, mobile phone ‘text message’, or any other written means will be accepted subject to confirmation in writing. We reserve the right to levy a 50% charge to cover any subsequent administrative expenses and for late notice.

Creative serviced in bespoke development – Minimum notice period is before the creative brief has been obtained. If cancelled after this time, the hours spent on the project, to date, will be charged in full at the RRP PAYG rate. Notice in writing required.

All other services are 24 hour notice in writing.

Where agreements are to be made to consider cancellation of POs placed for any of products or services, onemedia reserve the right to implement a 20% restocking fee against the order value for for any cancelled orders.

Termination of agreements and refunds policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

Where agreements are to be made to consider cancellation of POs placed for any of products or services, onemedia reserve the right to implement a 20% restocking fee against the order value for for any cancelled orders.



Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. [If you do not use cookies, delete this clause.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Apps and annually licensed products


  • All of onemedia annual licences are issued based on the number of required displays at the time of order. Apps
    are actively monitored for use and in any instance of over use and abuse may result in the App being temporarily
    suspended. onemedia will contact the client ahead of the suspension / deactivation to attempt to resolve the
    overuse / abuse issue, if a resolution cannot be found the App will be deactivated and the licence suspended
    without refund or credit.
  • All of the onemedia licences can be upgraded at any point during the licence term to accommodate and increase
    in required end points by contacting onemedia.

Social App – moderation

  • Onemedia makes reasonable efforts to ensure successful moderation within the Social app. It provides two
    levels of moderation.
  • Automatic moderation – filters Tweets against a pre-defined blacklist. Onemedia cannot accept any responsibility
    or liability whatsoever for the successful moderation of the playout content. Onemedia cannot and does not
    make any guarantee with respect to the moderation accuracy and encourages the client to read the pre
    populated blacklist and add to a custom blacklist where relevant.
  • Onemedia cannot guarantee the following will be blocked from Twitter when manual moderation is not used:
    – Harassing, threatening, and abusive language
    – Inappropriate Images
    – Individual or group attacks
    – Derogatory, unprofessional, or disrespectful language
    – Content that is harmful to minors, obscene, objectionable, or in violation of any UK law
    – Infringement of the intellectual property, privacy, or other rights of third parties
    – Off-topic and redundant comments (this includes promotion of events, groups, pages, Web sites,
    organisations and programs not related to or affiliated with onemedia)
    – Comments that use foul language or “hate speech” (for example, including but not limited to racial, ethnic or
    gender slurs)
    – Personal attacks or defamatory statements or comments (i.e. making negative personal or untrue comments
    about a participant or business), instead of just criticising his/her posting, opinion or comments
    – Tweeting, or otherwise making available any unsolicited or unauthorised advertising or promotional materials
    – Impersonation of any person or entity
    – Spam and self-promotion.

Social App – manual moderation

  • Onemedia recommends that you use manual moderation for secure Tweet by Tweet moderation.
  • Users agree to waive any legal or equitable rights or remedies against onemedia with respect to moderation features and its

Social App – moderating images

  • Moderation works by searching text and is therefore unable to moderate the images that are returned by twitter. Onemedia
    recommends that manual moderation is used to review images and text of returned Tweets.
  • By installing and using the Social app the user agrees on behalf of your organisation that full responsibility and liability for the playout
    content and its moderation.
  • The opinions and or views expressed in Tweets displayed on the Social platform are not necessarily those of onemedia, its
    employees, contractors or any of its corporate affiliates or suppliers or any of their respective directors, officers, employees,
    contractors or members of its respective board of directors.


  • For all annually licenced products, including Apps, payment is required in full at the beginning of the annual term.


  • Annually charged products are excluded from all afore mentioned cancellation terms. The full duration of the annual contract will be


  • You will be notified 30 days ahead of the licence end date as to the renewal procedure. Onemedia allows a 4-week grace period from
    the licence end point, to allow for the renewal to take place, before deactivating the App.
  • Any renewal purchase orders will be processed if received prior to the date of expiry. The warranty must remain in tact to be valid and
    new orders will run from the previous expiry date regardless of when it is received. Cover will be backdated. No pro rata allowance is

Creative Content Services

onemedia make reasonable efforts to obtain the design brief from the client, if stakeholders are unresponsive, a standard layout design may be supplied.

Support Terms

Please click on the link below for terms relating to onemedia Support Contracts

Support Terms and Conditions 

Copyright notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.


This company is registered in Great Britain, Number GB 943 4979 78 registered office: Bryants Farm, Kiln Road, Dunsden, RG4 9PB.

Force majeure

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, acts of terrorism, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

Notification of changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.


The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.