Case studies

Land Securities guides visitors at the iconic 20 Fenchurch Street and Sky Garden with a onemedia interactive building directory

Designed by world-renowned architect Rafael Viñoly, 20 Fenchurch Street is visually distinctive, and designed for maximum efficiency with an occupational density for all services of 1 person per 8 sq m. Developed by a joint venture partnership between two of the UK’s leading property companies, Canary Wharf Group and Land Securities.

logo 20 Fenchurch Street
logo Land Securities

20 Fenchurch Street provides 674,000 sq ft of top quality offices with unrivalled panoramic views of London, along with London’s highest public garden – The Sky Garden which includes a restaurant, bar and brasserie. Land Securities is the UK’s largest commercial property company and a member of the FTSE 100. The company owns and manages over 25 million sq ft of office, retail and residential space.

Project objectives

20 Fenchurch Street required two applications using digital signage and interactivity to provide tenants and visitors the best in digital developments to reflect the high-tech nature of the modern environment and its executive and corporate audiences.

Interactive building directory

20 Fenchurch Street required a solution that provided visitors and staff interactive access through a touch screen; a list and summary of tenants, and each tenant’s location within the building. Users could also access live train times of local National Rail stations, TfL London Underground status and local amenities such as bars, restaurants and shops.

As an accredited ONELAN ‘Advanced Content Design Partner’, onemedia developed a bespoke user-interface which is self hosted on a ONELAN Publisher, using the advanced API features of the platform to provide the reception team at 20 Fenchurch Street a simplified user interface that allows non-technical users to simply update the tenant information and change local amenities when required.

Sky Garden signage

Sky Garden on the top floor has screens installed in decorative pillars displaying slideshows of images of the Sky Garden itself. Current promotions and activities can be pushed to the screen on an adhoc basis to override the slideshow. The digital signage is also integrated with 20 Fenchurch Street’s internal footfall system, this automatically triggers No-Entry messaging when the occupancy of the Sky Garden reaches its limit defined by fire regulations.

onemedia developed another bespoke user interface, which is self hosted on the same ONELAN Publisher to provide the Sky Garden team a simplified user interface that allows non-technical users to create and send specific adhoc messages to the different screens, or change the value of the occupancy limit when required.

End result

The two teams at 20 Fenchurch Street each had their own training session, and each team continue to use their bespoke systems with ease. The reception team have simply updated information in the interactive building directory as new tenants have moved in. onemedia provide an on-going support contract to provide remote assistance and minor changes to the systems where required. onemedia continue to work with Land Securities to add further features and functionalities to the building directory at 20 Fenchurch Street.


We chose the ONELAN platform because of its simplicity and flexibility of both Digital Signage and Interactive functionalities on the same platform. We can now manage both signage and interactive systems from the same CMS, which saved on hardware costs. It was really important to us that we had a system that was really simple to manage both signage messaging and edit the details within the building directory. Onemedia were able to develop bespoke user interfaces, by using the advanced features of the ONELAN platform allowing our non-technical staff to edit the details in the building directory in a few simple clicks.
Matthew Brown
Senior Project Manager
Land Securities